COVID-19 pandemic update
We are here to help customers through financial impacts the COVID-19 pandemic may incur. We are suspending service disconnections until further notice. While payments are still required, we will be working with customers on a case-by-case basis to establish any needed payment arrangements. To learn more about payment assistance programs, click here.

365bet体育El Paso Electric Company ("EPE") provides this Privacy Policy in order to demonstrate our firm commitment to the privacy of your personal information. The following discloses our information gathering and dissemination practices for this website (the "Site").

Information Collected and Disclosed

EPE has a strong commitment towards protecting our customers' privacy. EPE only collects information on what web pages visited and any information provided by our customers. EPE collects this information to ensure and improve the content of our Site and quality of our services, and to contact customers when information has been requested or submitted. This information remains within EPE and is not sold to any outside agencies. However, EPE may disclose customer information, as permitted or required by law to:

  • local, state and federal law enforcement pursuant to lawful procedures;
  • to third parties acting on our behalf, for example, a consulting firm hired to create and analyze a customer satisfaction survey; and
  • to regulatory agencies at the local, state or federal level to satisfy any regulatory requirements.

EPE respects your right to privacy and provides a secure environment to protect any information that you may provide to us.

The information is stored on secured servers and any employee with access to these servers is required to respect the confidentiality of the information.

365bet体育If at any time you have any questions or concerns on our Site privacy policy, please contact us at the following address:

Public Relations Department
c/o Public Relations Manager
P.O. Box 982
365bet体育El Paso, Texas 79960

We can also be reached by e-mail at public_relations@marcilgirard.com


365bet体育For your security, account access on our Site is encrypted with Secure Sockets Layer Protocol ("SSL") technology on both the client and server end.

Collection and Use of IP Addresses

365bet体育We use IP addresses to analyze trends, administer the Site, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.


A cookie is a small data file that our Site writes to your hard drive when you visit it. A cookie file can contain information such as a user identification that our Site uses to track the pages you have visited.

Linked Sites

365bet体育The Site may contain links to other sites. Please be aware that EPE is not responsible for content or the privacy practices of such other sites. We encourage our customers to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the Site.

Changes to Privacy Policy

365bet体育We may occasionally change this Privacy Policy. If we do, we will post the changes on the Site. The changes will take effect as soon as posted.