COVID-19 pandemic update
We are here to help customers through financial impacts the COVID-19 pandemic may incur. We are suspending service disconnections until further notice. While payments are still required, we will be working with customers on a case-by-case basis to establish any needed payment arrangements. To learn more about payment assistance programs, click here.

Outage Center

EPE’s Outage Center has all of the tools and information you need to track and report outages in your area. Click on the map below anytime, 24 hours a day, 7 days a week to see if an outage has been reported in your neighborhood. You can zoom-in on an area where the outage is occurring for more detailed information. To report an outage, please call:

  • Texas: (915) 877-3400
  • New Mexico: (575) 523-7591

Outage Map

At times, the outage indicators may remain on the map after power has been restored because EPE is still verifying that power has been restored to all customers in the area. 

EPE Customers Affected
NOTE: The average time for restoration of power is three hours or less, depending on the cause and location of the outage. At times, the outage indicators may remain on the map after your power has been restored because EPE is still verifying that the power has been restored to all customers in the area.

Ways to Report an Outage

You can report outages using the MyEPE Outage Reporting App or by calling our offices. Use the links below to see useful information on preventing an outage.

To learn about our Power Restoration process, click here.


Download App
Download App

Report an Outage


MyEPE Outage App

EPE customers can report an outage on the MyEPE app from the app store and stay connected.

Learn More
Call Us
Call Us

El Paso Electric

Trouble and Outage Lines


365bet体育Texas: (915) 877-3400

365bet体育New Mexico: (575) 523-7591

Outage Tips
Outage Tips

There are many things customers can do to prepare for a power outage. Take some time to review these FAQs and helpful tips to stay updated and informed if an outage affects your neighborhood.

Learn More